Your Clean Beauty Questions Answered
Have a question about our organic formulations? We'd love to hear from you!
Skincare support: Monday-Friday, 9am-5pm
Are your products truly organic?
Are your products truly organic?
Yes! All our products are organic and made with sustainably sourced botanical ingredients. We never use parabens, sulfates, synthetic fragrances, or artificial colors. Every formula is dermatologist-tested and cruelty-free.
Why do some products vary in color or scent?
Why do some products vary in color or scent?
Since we don’t use synthetic dyes or stabilizers, minor variations are a sign of authenticity! Just as every harvest of grapes produces a slightly different wine, the colour of our oils may shift slightly depending on the season’s rainfall and soil conditions.
Do you test on animals?
Do you test on animals?
Never. We are proudly Leaping Bunny Certified. We test our products on humans (specifically, our very willing team and volunteers) to ensure safety and efficacy.
What is the shelf life of your products?
What is the shelf life of your products?
Because we use natural preservative systems (like Vitamin E and Rosemary Extract), our products typically have a shelf life of 12 months unopened, or 6 months once opened.
Pro Tip: Keep your bottles in a cool, dry place away from direct sunlight to preserve the bio-active ingredients.
How long does shipping take?
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days depending on destination. All orders include tracking so you can follow your package from our garden to your door.
Do you ship internationally?
Do you ship internationally?
Absolutely! We ship our organic beauty products worldwide so everyone can enjoy clean, plant-powered skincare. International customers may be subject to local customs fees. We use eco-friendly packaging for all shipments.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard encryption to protect your information.

